Chapter+1+Exercises

 ﻿ **H & T**

**Chapter 1 Exercises ﻿ **

Page: 5

1) The customers of a family-style restaurant are mostly parents, children and joint families who are demanding and want entertainment while enjoying their meal. On the other hand, the customers of a theme park are mostly young kids/children because they can't stay in one place and need to be entertained all the time.

2) The characteristics that differentiate Knott's Berry Farm from Disneyland is that Knott's Berry Farm has loyal customers and a long history.

Page: 8

1) Walt Disney World Resort offers two water parks, hundreds of dining areas, and thousands of hotel rooms.

2) Walt Disney World Resort tries to attract new tourists by:- creating their Magical Gathering Programs to tap into the "togethering" trend.

Page: 9(notes)

-If the service was unsatisfactory in a restaurant, I would complain because I am the one who wasted my money to stay in that hotel or restaurant. It isn't fair when you pay for something that gives you unsatisfactory result/services.When I first choose that very restaurant or hotel, I would expect good hospitality and behavior from the hotel/restaurant. Not only me but everyone else and I would feel very disappointed and simply not return.

Page: 9

1) The segments of the hospitality and tourism industries are :- in hospitality industry, the segments are hotels, motels, inns, and bed-and-breakfasts (B&Bs), or small unique inns that offer a full breakfast with a night's stay, as well as casinos, restaurants, catering companies, hospitals, schools and many other facilities. And in tourism industry, the segments are transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations. And also entertainment.

2) The difference between goods and services are:- goods are physical product such as food, luggage, etc. and services are tasks performed for customers by a business.

3) The three variables of hospitality and tourism products are:- perishability, intangibility and changeability.

Pg: 13

-What form of transportation do you think is the most used? What form have you used most often? = I think that cars and buses are most used because you can see in other countries cars and buses are mostly used as transportation. I have used trains, cars and buses most often.

- The roots of today's hospitality and tourism industries are international and centuries old. Innovators such as Hilton, Escoffier, and Cook still influence these industries. List at least three ways individuals have influenced modern-day hospitality and tourism. = These individuals have influenced modern-day hospitality and tourism by:- 1) as people visit these places, they talk to other people about how the hospitality and tourism was like to others which makes others want to come to theses hotels and places to visit. 2)if a hotel has good food and hospitality, there is more chances that people are going to stay there, and 3)if one hotel has good food, place and hospitality, other hotels will try to make their better.

Pg: 14

- Why would travelers not take a plane to save time and money? = Travelers wouldn't take plane to save time and money because of cruise ships. In cruise ships, travelers offered facilities such as full-size basketball court, a large ballroom at sea, passengers can attend lectures, count stars in planetarium, or browse though the library, also fashionable shops, restaurants, swimming pools and several English nannies to care for children. And since airplanes can't offer such facilities, people/travelers travel though cruise ships.

Pg: 15

1) What innovations did Knott's Berry Farm introduce that allowed it to compete with Disneyland? = Innovations that Knott's Berry Farm introduced that allowed it to compete with Disneyland are:- they presented the park as a secondary southern California attraction, they licensed characters from comic strip Peanuts to provide a theme Camp Snoop, constructed a roller coaster and thrill rides and then opened the first double-corkscrew roller coaster and log-flume ride. Other innovations included seasonal events such as Halloween-themed Knott's Scary Farm and Christmas-related Knott's Merry Farm.

2) What market segment did Knott's target? = The market segment that Knott's targeted was Disneyland.

Pg: 16

-What uses of technology could benefit a boat tour business? = Uses of technology that could benefit a boat tour business are:- when people book a trip through computer, it is much faster and easier and people can also find discount through computer. The people can also make reservations through phones.

Pg:17

-Do these airlines want to attract business travelers, leisure travelers, or both by offering technology amenities? =Yes, these airlines want to attract business travelers, leisure travelers, or both by offering technology amenities. They intentionally put what kind of service they have and what special and different facilities they have for travelers which is probably going to attract the passengers/travelers.

Pg: 18

-Do you think the use of stock photos was ethical? Why or why not? = I don't think that the use of stock photos was ethical because those photos weren't taken in that very place. Those photos were taken somewhere else and it is not fair to the tourists who came to visit Bermuda just because they saw beautiful places in the brochure. Those tourists wasted their money on something that doesn't even exist.

Pg: 18

1) What is the tourism industry? = The tourism industry is is a group of business that encompass travel/transportation vendors for air, auto, cruise, and motor-coach travel, and promote travel and vacations.

2) What is the origin of the term hospitality? = The origin of the term hospitality is the Latin word //hospes//, meaning "guest, visitors, or one who provides lodging for a guest or visitor."

3) What are three future trends in hospitality and tourism? = The three future trends in hospitality and tourism are:- safety, diversity and ecology( markets,convenience).