Chapter+4+Exercises

=__**Chapter 4 Exercises**__ = = = Case study Pg: 73

1) What type of hotel is Ballantines Original? Write a paragraph explaining your answer. = Ballantines Original is a stylish but affordable hotel which became an instant hit after it was opened. The hotel was decorated with celebrity themes, such as Marilyn Monroe, James Dean, and Audrey Hepburn. The hotel was designed by Ray and Charles Eames and Herman Miller who did mix and match and made a stylish hotel. The hotel gained a lot of attention and exposure in magazines articles and set for fashion photo shoots. The hotel was so unique and its appeal attracted a lot of people and travelers.

2) In few sentences, describe the customer group that Ballantines Original Hotel targets. = The customer group that Ballantines Original Hotel targets are the celebrities or the people who want to have celebrity experience. Since many people can't afford big and fancy hotels, they can stay in this hotel and have the same experience.

Ethics and Issues Pg: 77

-Is it ethical for hotels to use water for fountains, swimming pools, and sprinklers systems for golf courses in water conversation areas? = I do think that it is ethical for hotels to use water for fountains, swimming pools, ans sprinklers systems for golf courses in water conversation areas because if they use different water for the gold courses, that would be a total waste of water. So, its better to use fountains, swimming pools and sprinklers water which can safe a lot of water.

Hot Property Pg: 78

1) What makes the Madonna Inn unique? = The design, different themes and its unique appeal makes the Madonna Inn unique.

2) If you designed a hotel, what would it look like? = If I designed a hotel, it would look like a place where people can confortably stay and get all the a-list services. The hotel will have unique interior design which will be eye catchy and filled with all the attractive colors.

World Market Pg: 80

- Why do you think Treetops has enjoyed success for almost a century? = I think Treetops has enjoyed success for almost a century because of its location, services, the way it is designed and its guests. The Treetops is in Kenya's Aberdare National Park where many people visits every year. It is 4-deck structure rest and has glass front louges, a rooftop platform, open decks, and photographic "hides". It has many unique appeals that has made it successful for almost a century.

Quick Check Pg: 80

1) What are three different types of hotel properties? = Three different types of hotel properties are:- price, locations and style and functions.

2) What are two categories of hotel guests? = The two categories of hotel guests are business guests and leisure guests.

3) What are three factors that can determine the price of a room? = Three factors that can determine the price of a room are:- budget, mid price and upscale.

Electronic Channel Pg:82 Visit an online hotel booking service look at three different hotel options in the same city. Make a list of the information you found. -> In Himpton Inn Boston-Cambridge, Comfort Inn & Suite Logan International Airport and Courtyard Boston Logan Airport Hotels are the most recommended hotel in Boston. They all have almost similar hotel booking service but they all offer different rooms and services. They all have variety of attractions, facilities and policies. They all have different prices for different rooms they offer in their hotels and almost all of them are very pleasant to stay which makes these three hotels most popular and recommended.

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Tech Notes Pg:85 List the pros and cons of putting kiosks in the hotel lobbies. =Pros:- the possibilities of cutting costs by reducing customer-service staff, more accurate and efficient booking, =Cons:- guest might prefer personal booking better, guest who can't speak engllish might not be able to book rooms through kiosks,etc.

Profiles in Hospitality Pg:86

Why might sales training be important for a hospitality consultant? = Sales training might be important for a hospitality consultant because they have provide tools to sales associates that might not be available to them, they need to have informations about sales, marketing, and customer services. The hospitality consultants need to have sales training because they also have to conduct sales trainings.

Case Study Pg:87

1) List the staff needed for a hotel such as Ballantines Original Hotel. = The staff needed for a hotel such as Ballantines Original Hotel are:- general manager, security staffs, valet stuff, concierge, housekeeping, engineers,

2) In a paragraph, describe uniforms you would design for service staff of a hotel such as Ballantines Original. = The uniform that I would design for service staff of a hotel such as Ballantines Originals are:- I would make the uniform look very unique with the combination of sky blue and black with a dash of light pink bow. I would make it look formal and very eye-catchy and when the guests come into the hotel, they would notice the uniforms first. For the female, I would make long fashionable skirt that would complment their uniform.

Quick Check Pg:88

1) What are three functions of the front office? = The three functions of the front office are:-sell rooms, maintain accounts and provide guest services.

2) What are examples of the three uniformed-services positions? = Examples of the three uniformed-services positions are:- bell staff, valet staff and security staff.

3) What is the difference between line and staff employees? = The difference between line and staff eployees are:- line employees are in daily contact with the guests and they are considered fromt-of-house employees. And staff employees are the one who support the front of the house and they don't interact much with the guests.

School-Based Learning-Math Pg:93

-> Hotel room rates from a Marriott and Hyatt are:- -Marriott= $159.00 per night guest room,1 king, sofabed $159.00 per night guest room, 2 queen, $309.00 per night 1 Bedroom 2 room Suite, 1 King,sofabed -Hyatt= $159.00 daily 1 king bed, $159.00 daily 2 double beds, $189.00 daily Respire By Hyatt. Hypo-Allergenic Rooms, $189.00 daily Business Plan 1 King bed, $199.00 daily Harbor view 2 double beds, $199.00 daily Harbor view 1 king bed.

So, Marriott and Hyatt hotels room rates are almost same but Hyatt offers more room facilities than Marriott.

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